Your Privacy Is Important To Us
Computer Services
General Services: American Tech will attempt to diagnose and repair your technology problem. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control. Your Responsibility: You understand and agree that prior to contacting or allowing American Tech to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that American Tech shall not be responsible under any circumstance for any loss or corruption of data and/or software.
Service Limitations: Liability
LIMITATIONS TO SERVICE: AMERICAN TECH RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED COMPUTER SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY AMERICAN TECH.
FORCE MAJEURE: If American Tech’s ability to render computer services is impaired by you or circumstances beyond the control of American Tech, American Tech may choose not to provide or to discontinue computer services.
LIMITATION OF LIABILITY: To the extent permitted by law, you agree that American Tech’s total liability for damages related to its computer services is limited to the total amount you pay for the computer services, and you release American Tech from liability for any indirect, incidental, special, or consequential damages. AMERICAN TECH IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.
Service Warranty
If you are not satisfied with computer repair services received from American Tech, please call 1-800-406-1544 for resolution. We warranty our onsite computer repair services for 30 days following the date you received computer repair service. However, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by American Tech and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.”